Holiday Inn Express Hotel & Suites Hot Springs By Ihg, Hot Springs

I found the hotel to be a pleasant surprise with spacious and well-appointed rooms, though slightly more expensive than expected. The cleanliness and comfort of the room, complete with a kitchenette, exceeded my expectations. The service was a mix of an untidy presentation with dirt sweeping yet made up by courteous and professional staff who were very accommodating and friendly. The location was ideal, conveniently situated between Lake Hamilton and downtown Hot Springs with easy access to attractions and services, despite some cleanliness issues during serving hours. The dining experience had its ups and downs, ranging from a lackluster final day to initially enjoyable meals, with typical pre-prepared items lacking in taste. The facilities were generally satisfactory, offering basic amenities to meet my needs.

The hotel had its ups and downs. However, the rooms were a bit stuffy and could have been fresher smelling. The service was excellent, with staff being very welcoming and friendly, providing everything with a smile. The location was convenient with easy access to downtown, but the pool area was surprisingly slippery and unclean. Dining was okay, with good coffee but could improve with more variety in the breakfast options.

I had a fantastic stay at this hotel. The rooms were extremely comfortable and clean, with fluffy pillows and mattresses that provided a great night's sleep. The staff was friendly and accommodating. Although there were minor issues with the service and dining experience, the location was convenient and central to all necessities.